- Maintain day-to-day performance operation of networking infrastructure including routers, switches, wireless controllers and access points, firewalls, related servers, and end-user devices they service
- Perform network monitoring proactively, maintain and respond to alerting notifications, tune performance, and troubleshoot
- Confer with users and analyze workflow, access, information, and security requirements
- Evaluate performance issues with availability, utilization, throughput, goodput, and latency
- Plan and execute the selection, installation, configuration, and testing of networking hardware and software
- Establish connections and firewalls; evaluate and remediate connectivity issues
- Secure network by developing network access, monitoring, control; document evaluation and troubleshooting procedures
- Prepare users by designing and conducting training programs; provide references and support
- Upgrade network by conferring with vendors, doing demos, implementing and evaluating proof of concepts
- Maintain and utilize lab environment to develop, test, and evaluate changes prior to production deployment
- Confer and coordinate with other infrastructure personnel such as systems administrators when evaluating needs, troubleshooting, or implementing changes
- Define network policies and procedures
- Document internal procedures
- Perform and maintain data backups, such as configurations of switches, firewalls, wireless controllers, and related servers
- Keep inventory of networking equipment, software, and licenses
- Ensure security for web users’ accounts and information
- Protect organization's value and resources by keeping information confidential
- Provide helpdesk support for network issues and respond to requests for IT support
- Delegate support team resources
- Set up equipment for new users
- Meet financial requirements by submitting information for budgets and monitoring expenses
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
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