Employment Opportunities
Centralized Scheduler
This position is currently open.
Public?:
Public
Division:
Health
Reports To:
Patient Registration Manager
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
This position is located at the Absentee Shawnee Tribal Clinic- Little Axe Clinic in Norman, Oklahoma. The Little Axe Clinic is an outpatient multi-disciplinary clinic established and managed by the Absentee Shawnee Tribe of Oklahoma. The Centralized Scheduler is responsible for managing patient appointments, coordinating provider schedules, and facilitating seamless communication across Primary Care, Specialty Services, Employee Health, and Public Health. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to enhance patient experience and clinic efficiency. Attendance is essential to achieving success in this role. Consistently showing up reflects reliability, dedication, and a readiness to meet the responsibilities and expectations required for effective performance. Employees are expected to carry out their duties with focus, contribute to a collaborative and respectful environment, and avoid actions that may disrupt team dynamics or productivity. Upholding professionalism and cultivating a positive and cooperative atmosphere are fundamental to excelling in this position.
Responsibilities & Duties
Coordinate and schedule patient visits based on provider availability and clinic policies.
Ensure accurate collection and verification of patient demographics and insurance details.
Maintain up-to-date scheduling for physicians, nurses, and specialists.
Answer calls and provide information regarding appointment availability, clinic procedures, and general inquiries.
Follow clinic policies and HIPAA regulations to protect patient confidentiality.
Work closely with medical staff, billing, and administrative teams to optimize scheduling efficiency.
Adjust schedules as needed to accommodate patient needs and provider availability.
Document scheduling activities and update electronic health records (EHR) as required.
Perform other related duties as assigned.
Education Requirements and Qualifications
Education and Qualifications
High school diploma or equivalent
Experience in medical scheduling and or healthcare administration.
Medical Terminology
Knowledge, Skills and Abilities
Proficiency in scheduling software and electronic health records (EHR).
Excellent customer service skills.
Excellent communication skills.
Problem solving skills.
Ability to multitask.
Ability to work in a fast pace environment.
Ability to handle diverse callers and situations with ease.
Ability to maintain composure during high-stress or challenging situations.
Must be able to problem solve routinely occurring issues and problems.
Must have a valid Oklahoma Driver’s License.
Must be able to pass a background check.
Must be able to pass a drug test.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
2 weeks 14 hours ago