Employment Opportunities

The Clinical Applications Support Tech (CAST) provides frontline technical support for clinical software systems and users at Absentee Shawnee Tribal Health. The CAST manages help desk tickets, resolves or escalates system issues, and assists in maintaining and supporting clinical applications and related technologies. Core functions include software troubleshooting, vendor coordination, system access management, and user support across multiple clinical platforms. The CAST demonstrates strong communication skills, adaptability in a healthcare IT setting, and the ability to problem-solve effectively while engaging with non-technical users. Familiarity with clinical workflows and HIPAA compliance standards is essential.

• Acknowledge, evaluate, and prioritize technical support requests related to EHR systems, clinical applications, and associated technologies.
• Manage internal Clinical Applications help desk support email ticket system; troubleshoot and resolve issues when possible and escalate complex or high-priority tickets to the appropriate Clinical Applications Specialist(s), Coordinator/Director, or third-party vendor technical support.
• Interface with external vendor support portals to submit, track, and coordinate remote troubleshooting sessions; follow through until case resolution.
• Troubleshoot and provide support for EHR systems, PACS/RIS, LIS, third-party applications, and legacy clinical software.
• Support the administration, security, and maintenance of clinical application user accounts.
• Maintain accurate asset inventory and software licensing documentation.
• Assist IT Department with hardware/software installations, updates, and post-installation testing.
• Conduct software monitoring and surveillance in accordance with HIPAA Security Rule requirements for EHR infrastructure.
• Generate, verify, and distribute requested reports utilizing EHR reporting tools.
• Support training of end users on workflows, application enhancements, and routine tasks.
• Perform other duties and/or tasks, as assigned.

• Formal education and/or training in computer-related field preferred.
• Demonstration of applicable job experience with satisfactory performance for at least 1 year in a similar position.
• Experience in lieu of education may be considered on a year-for-year basis.
• Familiarity of troubleshooting clinical applications, peripheral devices, and healthcare technologies.
• Strong understanding of Windows operating systems and Apple devices (iPhone and iPad). 
• Proficiency with different web browsers (e.g., Google Chrome, Microsoft Edge).
• Working knowledge of Microsoft Office Suite.
• Familiarity with video conferencing and telehealth platforms.
• Knowledge of medical terminology and clinical operations (front, mid, and back office) is a plus.

• Ability to work under pressure and meet deadlines.
• Ability to manage multiple concurrent tasks efficiently.
• Strong analytical and problem-solving skills.
• Excellent communication skills and a desire to assist users with varying technical proficiency.
• Must hold a valid Oklahoma driver’s license.
• Must be able to pass a background check and drug test.

• Must be able to sit, stand, stoop, bend or kneel for long periods of time.
• Prolonged sitting, standing, or walking; occasional bending, squatting, kneeling, and stooping; good finger dexterity and sensory perception; frequent repetitive motions; as well as talking, hearing, and visual acuity are required.
• Frequent lifting (up to 15 lbs)
• Occasional lifting (up to 30 lbs)

The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.

Native American Preference/EEO/Drug Free/Smoke Free Workplace