Employment Opportunities

The role of the Dental Patient Coordinator is to orient and educate patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments; procedures, provide cost estimate and financial arrangements, prioritizing plan of care to maximize benefits and patient needs and continuing care requirements. The Patient Coordinator must be organized, possess strong phone and communication skills, and must be proficient with a computer. The patient Coordinator must always be patient, understanding and be a pleasant and welcoming presence in the office.  

Setting up employee payroll deductions and patient payment plans

Verifying the patient’s dental insurance and their benefits

Explaining insurance benefits to patients

Managing late payments and overdue payments.

Ensuring patient file is correct and all dental documents are up-to-date

Entering data into patient files for both medical and dental benefits as applicable”

Handles incoming phone calls and directs inquiries appropriately.

Verifies all insurance eligibility for both medical and dental benefits as applicable receives all insurance co-pay payments and posts amounts paid to patient accounts

Calculate dental benefits and co-pays with accuracy and presents estimate with financial arrangement options to patient for future treatment.

Works with Dentist and Assistants to ensure that scheduling proceeds in an effective manner.

Maintains patient care database by entering new information as it becomes available, verifying findings and reports and entering into the computer database.

Communicating with other Native Tribes: verifying patient benefits as well as sending invoices

Safeguards confidentiality of the medical charts/electronic health records and complies with all local, state, and federal laws pertaining to medical records.  Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.

Due to the sensitive financial nature of duties, must be able to collect copays and financial arrangement payments from patient, applying appropriately to patient account.

Other duties as assigned.

High School Diploma with 2-5 years’ experience in dental office and insurance. 

Documented training and experience in maintenance of medical records and ICD-10-CM/DRG coding.

eClinical works E H R systems experience is preferred.

A working knowledge of medical terminology and physiology and legal aspects of health information

Knowledge of accreditation standards and compliance requirements.

Must have knowledge of or experience in working with third party resources such as Medicare, Medicaid and Private Insurance, Contract Health or Coordination of Benefits, medical records, and patient registration. 

Must be reliable, detailed oriented, capable of multi-tasking with excellent written and verbal communication skills as well as strong professional customer- service interpersonal skills.  

Ability to communicate effectively orally and in writing; ability to relate well with co-workers and the general public.

Ability to adjust to changing conditions.

Must be computer literate required (Windows operating systems – Microsoft Word, Excel). 

Must have a valid Driver’s License

Must be able to pass a background check and drug screen.

Must be able to sit, stand, stoop, bend or kneel for long periods of time.

Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.

Frequent lifting (up to 15 lbs)

Occasional lifting (up to 30 lbs)

Native American Preference/EEO/Drug Free Workplace