Employment Opportunities
Patient Advocate
This position has been filled.
Public?:
Public
Division:
Health
Reports To:
Compliance Officer
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
We are seeking a compassionate patient advocate to help our patients navigate the complexities and obstacles of the healthcare system. Your responsibilities include informing patients of their rights, responding to patient queries or complaints, resolving issues, and helping them with insurance claims and payments. A successful patient advocate, you should have a thorough understanding of all aspects of the healthcare system.
Responsibilities & Duties
Clarifying options to patients on their choice for hospitals, doctors and treatments.
Getting information for patients and asking specific questions
Carrying out patient requests
Writing down information and answers to questions for patients
Accompanying patients to tests, procedures and appointments
Keeping track of medications
Solving conflicts and crisis situations with health care professionals and family members
Making sure patients’ rights are met
Other duties as assigned.
Education Reguirements and Qualifications
Knowledge, Skills and Abilities
Must be reliable, detailed oriented, capable of multi-tasking with excellent written and verbal communication skills as well as strong professional customer- service interpersonal skills.
Ability to communicate effectively orally and in writing; ability to relate well with co-workers and the general public.
Ability to adjust to changing conditions.
Must be computer literate required (Windows operating systems – Microsoft Word, Excel).
Must have a valid Driver’s License
Must be able to pass a background check and drug screen.
Listening skills to understand what the patients’ needs are and whether they have any problems or concerns
Problem-solving skills to solve possible patient problems with health care professionals and insurance companies
Decision-making skills so they can make choices on behalf of the patient
Communication skills to work with patients, family members and health care professionals for a variety of situations
Compassionate attitude in order to give emotional support and help the patients’ quality of life.
High School Diploma or Equivalent.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
1 month 2 days ago